Telesales Role - IT (0-1 yrs)

Job description :

Role & responsibilities :

- Calling existing and potential customers to persuade them to purchase company products and services.

- Accurately recording details of customers purchase orders.

- Processing all customer purchases accordingly.

- Generating promising leads for the outside sales team to pursue.

- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.

- Developing and sustaining solid relationships with customers to encourage repeat business.

- Using sales scripts proffered by the company to drive sales and respond to customer rejections.

- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.

Preferred candidate profile :

- Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred.

- Proficiency in all Microsoft Office applications.

- The ability to follow scripts.

- Strong negotiation and consultative sales skills.

- Excellent organizational and problem-solving skills.

- Effective communication skills.