Azure SQL Support Engineer

Pitch N Hire client Sonata Technologies is a leading global technology and consulting company that empowers organizations to reimagine their businesses through digital transformation.
With a strong focus on innovation and customer success, Sonata offers a wide range of services, including digital transformation, cloud solutions, data analytics, and application development.
As a trusted partner to Fortune 500 companies, Sonata helps organizations modernize their operations, improve efficiency, and drive growth.
With a global presence and a talented workforce, Sonata is committed to delivering cutting-edge solutions that meet the evolving needs of its clients.
Job location : Bangalore & Hyderabad.
Job Requirements.
Minimum 3+ of experience is required in Technical Support Roles.
Administration support for SQL databases and/or Azure Cloud-based.
Must have knowledge of basics of Azure and SQL,.
Hand on experience in production support with Database experience.
Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.
Excellent understanding of Database concepts and deployments.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue.
Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
Experience working in a team environment, managing a diverse workload.
Ability to work independently, be adaptable to change and varied working hours.
Ability to take quick decisions, like when to escalate a ticket to next level.
Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
Excellent Communication Skills verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning and professional development.
Experience in one or more of these areas desirable: Experience supporting Azure or other cloud-based solutions.
Microsoft certifications in data platform or Azure technologies.
Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc,.
Basic Networking, Storage and Platform troubleshooting skills.
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