IT Support Engineer

• Assist with troubleshooting efforts for computer hardware and software
• Help fulfill support requests from a wide variety of issues
• Desktop installation and support for Windows 10 and Mac OS X corporate users
• Assist with on-boarding of new users, including account provisioning and training
• Work closely with the other IT team staff to effectively communicate issues and recommendations
• Shipping and receiving devices regionally
• Occasional work outside normal working hours for special projects or critical outages

Requirements:

• Technical knowledge of Windows 10 workstation operating systems. Able to troubleshoot network, print, and various Windows based issues.
• Technical knowledge of Mac OS X, including the ability to troubleshoot network, print, and other MacOS based issues.
• Experience with using Active Directory or Azure AD to create, reset passwords, and check attributes on User and Service accounts. Understanding of Active Directory security groups.
• A good understanding of computer networking, with the ability to do basic troubleshooting on PCs to determine whether issues are user hardware related, or corporate network related
• Working or technical knowledge of MECM/SCCM
• Experience with MS Office products (Word, Excel, Outlook)
• Experience with Google Apps suite.
• Experience with a ticketing system as an agent
• Strong organizational skills, ability to track multiple issues
• Strong communication skills (verbal and written)
• Ability to work independently and as part of a team