Retail Pharmacy Store Supervisor - Bangalore

Job Summary:

The Pharmacy Store Supervisor is responsible for overseeing the day-to-day operations of the pharmacy, ensuring the delivery of excellent customer service, maintaining inventory levels, and ensuring compliance with all regulatory and company policies. The role involves supervising pharmacy staff, managing schedules, and ensuring that the store operates efficiently and effectively.

Key Responsibilities:

1. Supervision and Management:
• Supervise, train, and mentor pharmacy staff.
• Schedule staff shifts, manage attendance, and ensure adequate staffing levels.
• Conduct performance evaluations and provide feedback to staff.

• Customer Service:
• Ensure that customers receive prompt, professional, and courteous service.
• Address customer concerns and resolve issues in a timely manner.
• Qualified Pharmacist Supervisors to educate customers on the proper use of medications and answer any related questions.

• Inventory Management:
• Monitor inventory levels and ensure the availability of necessary medications and supplies.
• Coordinate with the supply chain management team and place orders to replenish stock.
• Manage inventory to minimize waste and ensure the expiration dates of medications and other products are properly managed.

Regulatory Compliance:

• Ensure 100% compliance with all pharmacy laws and regulations.
• Maintain accurate records, including prescription files and inventory records.
• Ensure that all staff are trained on and adhere to safety and regulatory protocols.

Operational Efficiency:

• Oversee the daily operations of the pharmacy, ensuring that all processes run smoothly.
• Implement and monitor standard operating procedures (SOPs) for all pharmacy operations.

Collaboration and Communication:

• Liaise with backend support and other stakeholders to ensure seamless service delivery.
• Communicate effectively with the pharmacy team and other departments within the store.

Financial Responsibilities:

• Assist in managing the financial performance of the pharmacy, including sales, profitability, and expense control.
• Analyze financial reports and implement strategies to improve performance.

Quality Assurance:

• Monitor and ensure the quality of pharmacy services, including the accuracy of prescriptions and customer satisfaction.
• Conduct regular audits and implement corrective actions as needed.

Qualifications:

• Education: Diploma/Bachelors degree in Pharmacy or a related field preferred. Any other qualifications with retail experience may also apply.

Experience:

• 5+ years of experience in a retail pharmacy environment.
• Previous supervisory experience preferred.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Attention to detail and organizational skills.
• Proficiency in commercial usage of drugs and its adverse effects preferred

About Us:

With over 6000 stores, Apollo Pharmacy is the largest pharmacy retail chain in India. We have been serving our customers dedicatedly for over 35 years while touching the lives of over 20 Crore customers annually with genuine quality healthcare products. Build your career with a strong purpose to serve communities by joining our vibrant workforce of over 40,000 committed personnel spread across the country.