Patient Care Counsellor/ Counsellor

1. Business and Conversion

a) Collate information from Front office, Doctor, Call Centre on potential customer

b) Engage with customers and explain package

c) Follow up and increase bed booking (OP:IP Ratio)

1. Customer Engagement & Servicing

a) Assignment of customer base and engage with customer for 9 months

b) Inform customer about new offer, benefits and activities

c) Handle customer request, queries and resolution

d) Doctor tracker discussion with doctor

3. Promotion of value added services and revenue generation

a) Promote & sell PREGGO and other allied services

4. Internal administration

a) Publish and maintain EDD Tracker in Adbhutam

b) Publish Conversion and PREGGO revenue data

c) Maintain and protect customer information

5. Process Management

a) OPD and Diagnostic process for customer and appointment management

1. Service Culture

a) To be well groomed, punctual and adhere to company policies & practices

b) Follow Gold standards and service Protocols

1. Skilling & Training

a) Take part in training and get updated with processes and SOP

1. Compliance & Internal controls

a) Integrity related company polices and Information security

b) Compliance to laid down process