Manager - Operations - Call Center (5-7 yrs)

Operations Manager - Customer Delivery (Call Center Model)

Are you a seasoned leader with a passion for customer service? This role could be your next challenge.

Key Responsibilities:

- Manage and enhance call center operations, ensuring efficient customer service and support.

- Set and monitor key performance metrics, including call resolution and customer satisfaction.

- Lead, train, and develop customer delivery team members.

- Improve customer delivery processes through technology and process optimization.

- Provide actionable insights based on regular reporting and data analysis.

- Ensure compliance with company policies, travel regulations, and SLAs.

- Partner with cross-functional teams to resolve customer issues and enhance service delivery.

Requirements :

- 5+ years in call center operations with expertise in corporate travel or SaaS.

- Strong data analysis skills and experience with reporting tools.

- Leadership skills and a customer-first mindset