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ANZ Banking Group

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4.1

based on 1k Reviews

Video summary

38 ANZ Banking Group Jobs

Journey Expert - Service Management Support

ANZ Banking Group

4.1

based on 1k Reviews

2-7 years

Bangalore / Bengaluru

1 vacancy

Journey Expert - Service Management Support

ANZ Banking Group

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Python SQL Recruitment Incident Management Data Visualization

+ 4 more

Job Description

Role Location: Acacia (M3), Manyata

This role exists within the Tribe in order to manage and assist with critical processes within Payment Service Management and Support Tribe - Payment Services Support, including payments incident management and recovery and technical investigation originating from customer or industry inquiries.
This role is accountable for:

Executing payment services processes. These processes include but not limited to:
Payment service data reporting - providing requirements as an end-user, insights, data validation and reporting
Managing with payment exceptions due to technical issues relating Payments information / data services, HVP, Cross Border and Real Time Payments AU (NPP) transactions (24/7)
Payment technical inquiries relating to Industry queries and customer complaints / queries

What will your day look like

To transform Payments by fortifying existing platforms, simplifying and standardising processes and technology by enabling our business through reusable end to end services.
Service Management and Support Tribe have a mission to keep our Payment Services resilient, trustworthy and stable. We exists to ensure that payments just work, and that we respond to the organisational need. We contextualise payments into services across ANZ to ensure impacts during change and incidents are understood and empower decision making. Further, we monitor and uplift payment stability from a business and technology perspective

What will you bring

To grow and be successful in this role, you will ideally bring the following:

Proven experience as a Data Analyst or in a similar role.
Experience with data visualization tools like Tableau, Power BI, or similar.
Proficiency in data analysis tools such as SQL, Python, R, or similar.
Knowledge and experience in our payment systems / assets, data structures and databases is preferred
Knowledge and experience in our clearing streams / payment services (e.g. RTGS, RTP, Direct Entry, Cross Border, Cards etc.) is preferred
An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do.
A willingness to broaden your experience and expertise to develop skills in the above disciplines, become more effective at optimising end-to-end customer journeys.
Domain knowledge of Payments end to end from Business and Technology perspectives.