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Job Title : Senior Salesforce Business Analyst

Experience : 3+ Years

Job Description :

We are seeking a Senior Salesforce Business Analyst with 3+ years of experience to join our team.

The ideal candidate will be responsible for gathering business requirements, designing scalable solutions, and optimizing Salesforce functionalities to drive business success.

Key Responsibilities :

- Requirement Gathering & Analysis : Collaborate with stakeholders to identify business needs and translate them into Salesforce solutions.

- Process Optimization : Evaluate and enhance business processes using Salesforce automation tools like Flows, Process Builder, and Validation Rules.

- Data Management & Reporting : Ensure data integrity, create reports/dashboards, and analyze key business metrics.

- Customization & Configuration : Work with Custom Objects, Fields, Page Layouts, and Record Types to tailor Salesforce to business needs.

- User Training & Support : Conduct training sessions and create documentation to drive Salesforce adoption.

- Collaboration with Development Teams : Work with developers on Apex, Lightning Web Components (LWC), and API integrations to implement custom solutions.

Required Skills :

- Strong Salesforce knowledge Sales Cloud, Service Cloud, CPQ, and Experience Cloud.

- Hands-on experience with Flows, Reports, Dashboards, and SOQL/SOSL queries.

- Experience in business process mapping and gap analysis.

- Knowledge of Agile methodologies and SDLC.

- Excellent communication and stakeholder management skills.

- Salesforce Certified Administrator (preferred).

- Join us to drive innovation and optimize Salesforce for business success!