Implementation & Application support

Role & responsibilities

ARCON is a globally recognized Identity-As-A-Service provider with a wealth of experience in risk management and continuous risk assessment tools committed to excellence, innovation, and security. Our award-winning solutions portfolio includes our Privileged Access Management (PAM) solution along with Identity and Access Management (IAM), Endpoint Privilege Management (EPM), and Cloud Governance (CIEM), among others. Our world-class training, deployment, and support help organizations optimize their experience with our solutions right from the procurement stage and configure our solutions to match all challenges to support growth and scalability. ARCON is a leading cybersecurity organization, and we pride ourselves on fostering a culture of continuous learning and professional development. Website: http://www.arconnet.com/

Location: Mumbai Job Title: Support and Implementation Engineer Job Type: Full-time Experience: 3+ Years

Job Overview: We are seeking a highly motivated and detail-oriented Support and Implementation Engineer to join our dynamic team. The ideal candidate will have 3+ years of experience in providing technical support, deploying software solutions, and ensuring seamless implementation for clients. This role involves collaborating with cross-functional teams and clients to troubleshoot issues, conduct training, and drive successful product adoption.

Key Responsibilities:

Implementation & Deployment: Lead and manage the end-to-end implementation of software solutions, ensuring timely and accurate deployment.

Client Support: Provide technical support to clients by troubleshooting and resolving issues promptly, ensuring a high level of customer satisfaction.

Configuration & Customization: Configure and customize software solutions based on client requirements.

Training & Documentation: Conduct training sessions for clients and internal teams. Develop and maintain detailed documentation, including user manuals and FAQs.

Collaboration: Work closely with the development, product, and QA teams to escalate and resolve complex technical issues.

Testing & Quality Assurance: Assist in testing new features and updates to ensure smooth rollouts and minimize disruptions.

Feedback Management: Gather and analyse client feedback to provide insights for product improvements and enhancements.

Incident Management: Track and manage incidents, ensuring timely resolution and follow-up.

Continuous Improvement: Identify opportunities to improve implementation and support processes, driving efficiency and scalability.

Required Skills & Qualifications:

Bachelors degree in computer science, Information Technology, Engineering, or a related field.

3+ years of experience in a support, implementation, or technical consulting role.

Proficiency in troubleshooting and problem-solving technical issues.

Experience with software deployment, configuration, and integration.

Familiarity with databases (SQL/NoSQL), APIs, and scripting languages.

Strong communication and interpersonal skills with the ability to manage client relationships effectively.

Ability to manage multiple projects and priorities in a fast-paced environment.

Experience with cloud platforms (AWS, Azure, GCP) is a plus.

Knowledge of ITIL or other service management frameworks is preferred.

Preferred candidate profile

Application support & Implementation

Perks and benefits