Channel Support Manager

Channel Support Manager -

• Manage day-to-day operations for channel partners over calls and emails, including account opening, modification, DRF settlement, banking, issue resolution, and escalations
• Act as the primary point of contact for channel partners, providing timely and effective communication on updates, changes, and support issues.
• Track and analyze key performance metrics related to channel operations; identify trends and areas for improvement
• • Handle technical and operational inquiries from channel partners, coordinating with internal teams as needed to resolve complex issues