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Analyst

118 Analyst Jobs in Gurgaon / Gurugram

TCPS Analyst

American Express Company

4.2

based on 3.1k Reviews

0-3 years

Gurgaon / Gurugram

1 vacancy

TCPS Analyst

American Express

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Customer Service Counselling Claims Adjudication Training Customer Experience Management

+ 4 more

Job Description

How will you make an impact in this role

The primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products and make informed decision to pay or decline the request post determining if all the compliance requirements are met.

Travelers Cheques Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.

Responsibilities:

Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
Handle Escheatment calls and faxes.
Process Refund Requests, Overspend and Excessive balance cases
Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
Respond to customer escalation and conduct a root cause analysis of the escalation
Leverage expertise in analyzing risk related data, identifying fraud connections
Manage change effectively to meet / exceed performance targets

Minimum Qualification:

Graduate with 0 to 3 years of Prior Experience.
Work in a 24*7 work environment in a customer facing calling profile
Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
Good oral and written communication skills in English
Good listening and decision-making skills.
An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk

Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Employment Type: Full Time, Permanent

Read full job description

American Express Interview Questions & Tips

Prepare for American Express Analyst roles with real interview advice

What Analyst at American Express are saying

4.1

Rating based on 83 Analyst reviews

Anonymous · Risk Management & Compliance in Bangalore / Bengaluru

Likes

Work culture is good

Salary - Good

+5 more

Dislikes

Salary hike is not too great.

Read 83 Analyst reviews

Analyst salary at American Express

reported by 544 employees with 1-9 years exp.

Unlock

₹12.9 L/yr - ₹27 L/yr

135% more than the average Analyst Salary in India

View more details

What American Express employees are saying about work life

based on 3.1k employees

65%

68%

74%

88%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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American Express Mumbai Office Location

View all

Mumbai (1) Gurgaon / Gurugram (1) Chennai (1) Bangalore / Bengaluru (1)

Mumbai Office

American Express Banking Corp. One Indiabulls Centre, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai Mumbai
Maharashtra 400013

TCPS Analyst

American Express Company

TCPS Analyst

American Express Company