1 Northern Trust Operating Services Analyst II Job

The role is within Wealth Management India Operations in Pune. This is a migration role and is a new team setup for Money Movement and Support for Private and Wealth Passport Clients

Description Summary: Under direct supervision, responsible for following established guidelines and identifying and resolving basic problems and servicing clients via telephone calls. Provide high level, essential support regarding online profiles such as unlocking platform IDs and providing general navigational support. At times, this may include submitting technical issue tickets for the IT Support team to review and assist for full resolution. This candidate must have the ability to troubleshoot and assist clients basic online capabilities as well as creating proper documentation to creating historical call/interaction summaries.

Major Duties:

Additional Duties:

Knowledge and Skills: Strong phone and written communication skills required. Strong active listening and interpersonal skills needed with aptitude to handle irate/challenging callers with minimal assistance. Computer literacy is required with the ability to navigate several different applications/systems simultaneously. Strong teamwork capabilities.

Experience: A College or University degree and/or relevant work experience in comparable industry and/or call center setting, or customer support role is preferred.

Basic Functional / Industry Knowledge is preferred.

Analytical and problem-solving skills are required.

Experience :A College or University degree with at least 12 months of relevant work experience.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for . We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.