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1 Amity University Senior Manager Job

Senior Manager - Call Centre Operations

8-12 years

₹ 0.6 - 0.8L/yr

Noida

1 vacancy

Senior Manager - Call Centre Operations

Amity University

posted 5mon ago

Job Description

a. Large scale Call Centre set-up, activation and driving experience.

b. Cloud Telephony (preferably Knowlarity) exposure.

c. Basic hardware, network device and connectivity handling capability (eg., PRI lines, Diallers, Headset-consoles etc).

d. CRM & Cloud Telephony platform integration exposure (eg., Knowlarity-Leadsquared/Any Other).

e.Will be interacting with :

1. Campus counsellors for the smooth functioning of the Call Centres therein.

2. Central IT for connectivity related matters.

3. Vendors for platform upkeep (eg., TextNation-Bulk SMS provider)


Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

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Amity University Interview Questions & Tips

Senior Manager - Call Centre Operations

8-12 Yrs

₹ 0.6 - 0.8L/yr

Noida

5mon ago·via naukri.com

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