Senior Product Analyst

ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

 
What you will do 
Let’s do this. Let’s change the world. The Product Analyst position offers a unique opportunity to join a fun, innovative engineering team within the Enterprise Engineering and Analytics (EEA) organization. You’ll work on building next-generation capabilities and services in Data and AI using innovative open-source software, frameworks, tools, and cloud computing services. The role also emphasizes demonstrating these capabilities to support critical business operations and initiatives, ensuring alignment with organizational priorities.
As a Product Analyst, you will lead and craft the customer experience for enterprise data and AI platforms by analyzing customer behaviors across the entire journey. In addition, you will play a key role in the Go-to-Market (GTM) strategy, ensuring seamless product launches, aligning messaging with customer needs. Acting as the Voice of the Customer, you will collaborate internally with Product Management, Product Engineering, and the GTM teams to drive product adoption and deliver optimal outcomes
  
 Customer Insights & Experience: 

Develop a deep understanding of both data and AI products, mapping customer journeys and creating detailed personas to improve user experiences.

Engage directly with customers at key touchpoints, gaining insights into their interactions with Enterprise Data and AI platforms.

Build and foster an active user community, facilitating knowledge-sharing and enhancing the adoption of data and AI products.

Partner with multi-functional teams to refine customer insights and journey mapping, adapting solutions to meet evolving business and operational needs across regions

  
 Go-to-Market (GTM) Strategy: 

Collaborate with Product Management to implement comprehensive GTM strategies for data and AI products.

Align GTM messaging and product positioning with organizational needs, enabling effective adoption and broader applicability of solutions

Support the launch of new products and features, working closely with multi-functional teams to ensure GTM plans are well-executed and drive product adoption.

 Support & Advocacy: 

Provide Last Mile Support and Solutions on Demand for both data and AI products, ensuring prompt resolution of customer challenges and delivering a seamless user experience.

Assist in customer onboarding and training, ensuring users fully understand how to demonstrate the platform’s data and AI capabilities.

Identify and develop brand ambassadors within the customer base to advocate for the product’s unique benefits.

Provide targeted support for unique business requirements, enabling seamless integration of data and AI capabilities into broader operational frameworks

  
 
Product Performance & Data Analysis: 

Monitor and analyze product performance metrics using advanced analytics to gain insights into customer behavior and product usage.

Work closely with engineering, product management, and other teams to ensure the successful execution of product goals, focusing on data, analytics, and AI-driven innovations.

Use data and analytics to drive improvements and recommend strategies for optimizing product features and the overall customer experience.

The insights and optimizations from product analytics will ensure alignment with overarching business goals and operational priorities, supporting scalable and impactful outcomes.

  
 
What we expect of you 

Master’s degree and 4 to 6 years of Information Systems experience OR

Bachelor’s degree and 6 to 8 years of Information Systems experience OR

Diploma and 10 to 12 years of Information Systems experience

Basic Qualifications:

5-7 years of experience in a product analyst role, especially with data and AI products, and a focus on GTM execution.

Expertise in SQL and experience with data visualization tools (e.g., Tableau), as well as familiarity with AI platforms.

Experience in GTM strategy development and execution, with a track record of supporting product launches and ensuring product-market fit.

Strong skills in Excel and hands-on experience with Agile methodologies (Scrum/SAFe).

Excellent communication and social skills, with the ability to work collaboratively with cross-functional GTM, product, and engineering teams.

Preferred Qualifications:

Familiarity with big data technologies, AI platforms, and cloud-based data solutions.

Ability to work effectively across matrixed organizations and lead collaboration between data and AI teams.

Passion for technology and customer success, particularly in driving innovative AI and data solutions.

Experience in services or consulting related to data and AI products is a plus, and familiarity with biotech/pharma is beneficial.

  
 
Soft Skills: 

Excellent analytical and solving skills.

Ability to work effectively with global, virtual teams

High degree of initiative and self-motivation.

Ability to handle multiple priorities successfully.

Team-oriented, with a focus on achieving team goals

Strong presentation and public speaking skills.

  
 
Education and Certification 

Master’s degree and 3 years of Information Systems experience, OR

Bachelor’s degree and 5 years of Information Systems experience

Preferred Certifications

Certified Product Analyst (CPA) – AIPMM,

Certified Business Analysis Professional (CBAP) – IIBA

EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.