Manager, Information Systems - Learning Management Systems

About the role

Role Description:

Lets do this. Lets change the world. The role is responsible for leading and charting the course for the Learning & Development technology product (or services) team that builds and transforms technology capabilities that positively impacts business outcomes. This individual will be responsible for developing and leading a very hardworking team that is built for delivering high-end and innovative technologies.

The ideal candidate will have a consistent record of leadership in technology-driven environments for the Human Resources Learning & Development area and has a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in the end-to-end software development lifecycle and a Scaled Agile practitioner for Learning Management Systems, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational critical initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.



Roles & Responsibilities:

Maintain strategic relationships and strong communication with the leadership team about IS services and service roadmaps to ensure that all the partners feel informed and engaged

Lead and manage large, diverse teams within a matrixed organization.

Collaborate with geographically dispersed teams, including those in the US and other international locations.

Oversee the software development lifecycle

Develop and implement strategic plans for technology and workforce.

Follow global standards and practices.

Foster a culture of collaboration, innovation, and continuous improvement.

Attract and recruit top talent as part of an extensive Technology organization to be hired within India.

Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership.

Responsible for managing, growing, and developing the Amgen Technology team in India, ensuring global ways of working are imbedded in the local organization

Understand the decision-making process, workflows, and business and information needs of business partners and collaborators

Contribute and define business outcomes + requirements, technology solutions, and services

Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through 'test & learn' activities

Work with Product Owners, Service Owners and/or delivery teams to ensure that delivery matches commitments, acting as a critical issue point and facilitating communication when service commitments are not met

Ensure communication of key performance metrics and analysis of unmet needs

Participate in partner and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery

Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services

Facilitate standard methodology sharing, ensuring ongoing alignment with the Technology & Digital strategy

Oversee operating budgets and product team budgets, ensuring regular review of actuals and latest estimates, managing according to agreed governance

Ensure alignment of Technology service plans across organization

Provide education to new partners with regards to IT service offerings

Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy

What we expect of you
We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

Doctorate degree OR

Masters degree and 4 to 6 years of Business, Engineering, IT or related field experience OR

Bachelors degree and 6 to 8 years of [Job CBusiness, Engineering, IT or related field experience OR

Diploma and 10 to 12 years of Business, Engineering, IT or related field experience

Preferred Qualifications:



Functional Skills:

Must-Have Skills:

Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation in the Human Resources Learning and Development area including technologies like Sum Total

Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent.

Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.

Exceptional collaboration, communication and interpersonal skills to effectively manage partner relationships and build new partnerships.

Good-to-Have Skills:

Experience in a leadership role within a pharmaceutical or technology organization

Extensive experience in the software development lifecycle.

Experience using and adoption of Scaled Agile Framework (SAFe)

Strong analytic/critical-thinking and decision-making abilities.

Ability to work effectively in a fast-paced, dynamic environment.

Established business partnerships and IS governance practices involving senior business partners

Broad working knowledge of key IS domains and layers

Soft Skills:

Excellent leadership and team management skills.

Strong transformation and change management experience.

Exceptional collaboration and communication skills.

High degree of initiative and self-motivation.

Ability to manage multiple priorities successfully.

Team-oriented with a focus on achieving team goals.

Strong presentation and public speaking skills.

Excellent analytical and troubleshooting skills

Strong verbal and written communication skills

Ability to work effectively with global, virtual teams