Senior Associate IS Analyst – ICSR Processing

Lets do this. Lets change the world. In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will analyze and resolve issues with adverse event data and file transmissions across integrated systems, using data analytics to identify trends, optimize workflows, and prevent future incidents. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient data flow critical to safety operations

• Monitor and resolve issues related to adverse event data processing across multiple systems.
• Conduct detailed investigations into system disruptions, data anomalies, or processing delays and implement corrective and preventive measures.
• Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues
• Design and maintain dashboards, reports, and analytics to monitor system performance and identify trends or areas of improvements.
• Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations.
• Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability.
• Collaborate on the development of test plans, scenarios to ensure robust validation of system updates, patches and new features
• Perform regression testing to verify the changes do not negatively impact existing system functionality
• Support the creating and implementation of automated testing frameworks to improve efficiency and consistency
• Support compliance with Key Control Indicators (KCI) and chips in to overall process governance.

• Masters degree and 1 to 3 years of experience in Computer Science, IT or related field OR
• Bachelors degree and 3 to 5 years of experience in Computer Science, IT or related field OR
• Diploma and 7 to 9 years of experience in Computer Science, IT or related field

• Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues.
• Proficiency in data analytics, with experience in dashboarding and reporting tools such as Power BI or Tableau.
• Familiarity with database technologies and querying tools, using SQL.
• Understanding of API integrations and middleware platforms (e.g., MuleSoft).
• Experience with testing methodologies, tools, and automation practices.
• Experienced in Agile methodology.
• Understanding of PV terminologies and Regulatory compliance.
• Support technical implementation aspects of projects including planning, architecture, design, development, and testing to follow Information Systems (IS) Change Control and GxP validation process
• Knowledge with ITIL process

• Experience with API integrations such as MuleSoft
• Solid understanding of using one or more general programming languages, including but not limited to: Java or Python
• Experience with cloud-based technologies and modern data architectures.
• Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients
• Sharp learning agility, problem solving and analytical thinking
• Experienced in GxP systems and implementing GxP projects
• Extensive expertise in SDLC, including requirements, design, testing, data analysis, change control

• SAFe for Teams certification (preferred)

• Excellent analytical and troubleshooting skills
• Excellent leadership and critical thinking abilities
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Ability to deal with ambiguity and think on their feet