Case Management QA Vendor Specialist

Support interactions with business partners (license partners) and vendors for all case intake and processing activities. Vendor oversight of all case intake and processing activities and case quality including analysis and reporting of trends in quality measures. Ensure vendor compliance with approved processes and training requirements. Submission of all individual case safety reports to FDA/EMA, business partners (license partners), and vendors. Act as US/EU local safety office and FDA/EMA point of contact for safety reporting. Provide audit & external inspection support.

• Assist in assuring quality of Individual Case Safety Report (ICSR) processing globally for clinical trial and post-market cases processed by vendors
• Ensure Vendors deliver high quality cases through metric management meet all worldwide regulatory authority requirements
• Provide vendors with resources and training to perform their role
• Analysis and communication of case Quality Control results
• Responsible for escalation of case related issues from vendor(s)
• Providing audit/inspection support for case management related activities, including liaising with vendors to provide support as applicable
• Undertaking activities delegated by the Qualified Person for Pharmacovigilance (QPPV) as detailed in the PV System Master File and maintain a state of inspection readiness
• May assist with Periodic Aggregate Safety Reports (PASR) processes and associated metrics throughout the product lifecycle as applicable
• Other duties related to the position as necessary as defined in Standard Operating Procedures or as requested by their supervisor Work within the Quality Management System framework including all applicable training and controlled documentation governing Pharmacovigilance processes
• Ensure vendor case processing timelines for AE intake, triage and submission are met
• Perform retrospective quality assurance of vendor processed cases
• Day-to-day vendor management issues
• Interact with other local safety offices as applicable
• Support on-boarding and off-boarding of vendor staff
• Attend management meetings with vendors
• Support analysis of QC trends
• Support generating, communicating, and archiving of reports of QC findings
• Support audits of CAPAs and other actions/recommendations for ICSR quality related measures
• Perform case review as required
• Generate and distribute performance metrics (retro QA / Case correction)
• Support analysis of QC trends including actions/recommendations

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

• Doctorate degree and 3 years of directly related experience (OR)
• Masters degree and 6 years of directly related experience (OR)
• Bachelors degree and 8 years of directly related experience (AND)
• 2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Skills:

• Understanding of global regulatory requirements for pharmacovigilance
• Proficiency in safety case processing
• Expertise in all aspects of case intake and processing in multiple global safety databases
• Experience in supporting inspections or internal audits
• Communication skills and attention to detail
• Microsoft Suite: Word, Excel, PowerPoint, Project, Outlook