Senior Manager, Information Systems - Global Medical Technology

Lets do this. Lets change the world. In this vital role you will directly lead the technical team that develops and implements technology strategies, solutions, and services to support Amgens Global Medical business function. As the Technology Leader, you will be the primary accountable lead for several capabilities and the point of contact for the business & technology product owner and other collaborators. This role will work closely with business and technology teams to efficiently build, scale, and operate technology solutions and software products and be responsible for all aspects of product DevOps, roadmaps, and lifecycle management. The Sr Manager will be responsible for developing and managing a strong Agile Product Team consisting of business analysts, software engineers, solution architects, system configurators, etc.

• Lead and be accountable for the identified agile product team and portfolio of software applications
• Be accountable for robust product governance via PI planning aligned to short- and long-term business and technology strategy needs
• Build and manage the product roadmap and secure necessary investments; manage product, TCO, budgets, and forecasts
• Implement a robust DevOps pipeline for the product using Amgens CI/CD frameworks and tools
• Drive a Product First attitude among the team and peers with a goal towards global expansion of the products capabilities
• Drive an attitude of excellence in running robust, reliable, and secure software products following Amgens software development, operating procedures, and change management requirements
• Unblock and drive engagement to improve results delivery for the team and the organization
• Drive external software product and service partners to deliver excellence
• Develop and mentor the team of engineers, architects, and data scientists for higher performance, and individual career growth. Act as a role model demonstrating leadership behaviors
• Serve as a SAFe coach for the team and mentor them in Agile product delivery; demonstrate and serve as a mentor for Lean-Agile Leadership
• Partner with leadership in the Global Medical organization to define, develop, and implement technology solutions aligned with the organizations goals and objectives, with a focus on increasing the effectiveness of the organization.
• Develop and implement multi-year strategic service and technology roadmaps and lead the IS team in driving the roadmaps.
• Establish and maintain successful relationships with internal DTI platform and shared services product teams, strategic external partners, industry bodies, to learn, influence, and attract the best talent.

• Masters degree and 8 to 10 years of Information Systems experience OR
• Bachelors degree and 10 to 14 years of Information Systems experience OR
• Diploma and 14 to 18 years of Information Systems experience

• 10+ years of IT Industry work experience in analysis, design, development, testing and maintenance of software applications in the Health & Life Sciences industry
• 5+ years' of experience supporting Medical Affairs business teams
• 7+ years of experience working on and leading major programs/projects that involve multiple partners and external vendors and leading end-to-end from initiation to project closure
• Experience in DevOps, and Scaled Agile Framework (SAFe), especially in regulated setting including ability to lead the transformation of teams from a service based to a product-based model
• In-depth experience in all aspects of SDLC from requirements, design, testing, data analysis and Change Control process combined with experience developing project charters, statement of work and project financials
• An ongoing commitment to learning and staying at the forefront of AI/ML advancements.
• Experience or working knowledge of SaaS solutions like Salesforce, Veeva, AWS, etc
• Leadership experience within a highly regulated pharmaceutical or technology organization, with the ability to ensure compliance with industry regulations and standard methodologies for data integrity, security, and audit readiness.
• Experience driving a collaborative culture that values technical depth, accountability, and customer service.
• Strong problem-solving and analytical skills.
• Demonstrated ability to work effectively in a fast-paced, dynamic environment.
• Experience handling vendor relationships and working with external partners or consultants to ensure optimal performance, support, and development of the ServiceNow platform.

• Preferred certification in SAFe for Teams
• Preferred certification in Salesforce (Associate or App Builder or Consultant or Developer)

• Excellent leadership skills with the ability to develop teams and cultivate talent.
• Demonstrated ability to influence decisions with business & technology collaborators & leadership
• Data-driven decision making
• Strong transformation and organizational change experience
• Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization.
• High degree of initiative and self-motivation
• Ability to handle multiple priorities successfully
• Team-oriented with a focus on achieving team goals
• Strong presentation and public speaking skills
• Excellent analytical and troubleshooting skills
• Ability to work effectively with global, virtual teams