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30 Ametek Instruments India Jobs
Technical Service Manager
Ametek Instruments India
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About Us
Join AMETEK Programmable Power, a leader in cutting-edge programmable power solutions and systems
We specialize in designing and delivering precision AC and DC programmable power supplies, electronic loads, power subsystems, and compliance test solutions
If you're ready to work at the forefront of differentiated power technologies, this is your opportunity to make an impact in a fast-paced, high-tech environment!
Job Summary
The Technical Service Manager (TSM) is responsible for all first level phone, repair depot, and field support for post sales customer technical issue
The TSM manages custoer support requirements and application-based issues with AMETEK Programmable Power and VTI support issues both over the phone and on-site with customers as required
The TSM will be responsible for excalating technical support issues to AMETEK Programmable Power San Diego when required and driving a timely resolution of these issues
The TSM will be responsible for finding an driving service sales opportunities for annual agreements, calibrations, upgrades, and professional training within their region
The TSM will support regionals ales effors and drive maximum customer satisfaction with timely responses and solutions to technical and service-related problems
Key Responsibilities
Manage all first and second level technical support issues for AMETEK Programmable Power and VTI products within assigned region
Deliver timely customer technical resolutions over the phone, in person, or through repair depot Return Material Authorizations (RMA)
Escalate complex technical issues to AMETEK Programmable Powers San Diego factory, as required
Schedule and perform onsite technical support activities to include installation, training, repairs, upgrades, moves, and preventive maintenance activities in support of customer needs
Create training and support documentation for repair and support activities as required
Identify, develop, and close service opportunities within their respective region
Manage a funnel of service sales opportunities and drive opportunities to closure
Support sales efforts to close regional opportunities through technical intervention and application based support
Track and report performance metrics while driving results to be within established KPIs
Manage repair depot inventory, including demonstration units, in support of service and sales needs
Minimum Qualifications
Bachelors degree in engineering Electrical or Mechanical
3 years of application/service engineering Experience 5 yearsexperience solving technical issues, preferably in power supplies and TM equipment, System, subassembly, and component level troubleshooting
Desired Qualifications
Use of test equipment including DMM, DVM, Distortion Analyzer, Oscilloscope, Function Generator, Phase Meter, AC/DC Power Supplies, Load Banks
Experience reading engineering drawings, schematics, datasheets, and Bills of Material (BOMs)
Self-starter, ability to work with only general, limited supervision
Exceptional communication and customer service skills since this position will interface directly with customers
Strong time management and organizational skills
Must speak, read, and write English computer skills including Microsoft Office Excel, Word, PowerPoint, and Access
Experience working with power supplies
Additional Details
Ability to travel 50-75%
To learn more about our company and our job opportunities, visit us at: https://wwwametekcom/careers
To learn more about the business unit youll be joining, visit us at:
Programmable Power: https: / / wwwprogrammablepowercom /
AMETEK, Inc
is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7
0 billion
AMETEK is committed to making a safer, sustainable, and more productive world a reality
We use differentiated technology solutions to solve our customersmost complex challenges
We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility
AMETEK (NYSE:AME) is a component of the SP 500
Visit wwwametekcom for more information
Employment Type: Full Time, Permanent
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What people at Ametek Instruments India are saying
Technical Service Manager salary at Ametek Instruments India
reported by
3
employees
with 15-16
years exp.
₹14
L/yr - ₹15.5
L/yr
13%
less
than the average Technical Service Manager Salary in India
View more details
What Ametek Instruments India employees are saying about work life
based on 96 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ametek Instruments India Benefits
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