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113 Ameriprise India Jobs
Business Analyst (Salesforce Admin)
1-3 years
Gurgaon / Gurugram
1 vacancy
Business Analyst (Salesforce Admin)
Ameriprise India
posted 3mon ago
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Fixed timing
Key skills for the job
Job Description
- Empowering users to effectively leverage Distribution Platform capabilities to execute business processes.
- Enabling rapid, reliable and efficient resolution of issues through a high-quality user support model.
- Improving user satisfaction through a proactive and innovative approach to communication and engagement.
- Providing subject matter expertise to support the development and evolution of the Distribution Platform.
- Driving user adoption through business process-aligned training and materials.
- Acting as stewards of user experience, ensuring Distribution Platform capabilities are thoroughly tested and fit for purpose.
- Configure and maintain custom objects, record types, fields, page layouts, formulas, approval processes, and validation rules.
- Create and maintain reports and dashboards.
- Manage all users, permissions, and other security controls in Salesforce and related applications, including maintenance of user roles, profiles, security settings, and access settings. (User Profiles, Role Hierarchy, Sharing Rules, and Security).
- Adhere to internal DevOps processes and controls ensuring the robustness of the Salesforce test and release process.
- Prepare user training materials when required.
- Maintain and drive understanding of current Salesforce capabilities and stay up to date on latest Salesforce releases.
- Bachelor s degree in computer science, Information Technology, or a related field.
- 1-3 years of Salesforce administration experience supporting an enterprise-level SFDC instance.
- Salesforce Administrator Certification.
- Good end-user support experience.
- In-depth knowledge of Salesforce.com, Sales Cloud and Service Cloud configuration and administration, including custom fields and objects, workflows, assignment rules, validation rules, formula fields, deployment, governor limits, roles, profiles, and permissions.
- Passionate about Salesforce.com; regularly following Salesforce trends and best practices.
- Experience in driving user adoption and experience.
- Strong written and verbal communication skills and ability to communicate effectively at all levels of the organization.
- Ability to excel in a fast-paced environment requiring attention to detail, excellent organizational skills, a high degree of motivation, and deadline-driven productivity.
- Thought leader to strategize and lead the change and the new initiatives for the global teams.
- High sense of urgency and ability to adapt to a changing environment.
Preferred Qualifications
- Experience in the asset management domain will be an advantage.
Employment Type: Full Time, Permanent
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Senior Service Management Analyst
4-6 Yrs
Hyderabad / Secunderabad, Gurgaon / Gurugram
