Technical & Business Operations Agent

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

Serve as first point of contact for incidents and service requests from end-users

Job Skills -

Mandatory Requirement:

Experience - 6 months to 3 years - BPO Voice/Chat/Back office Experience (Preferred - Telecom/Order management)
Qualification -BCA/BCS/BSC/BCOM/BA/ BTech - Only full time graduates

Work Related Requirement:

Excellent communication skills, both spoken and written with good comprehension of English language
Voice skills - Good to have but not mandatory. Berlitz test by Amdocs will be taken.
Logical & analytical skills to investigate and suggest solutions
Knowledge of computers - MS Office, understanding of software and hardware terminologies
Interact with other departments/teams through chats/emails
Ability to work independently within clearly defined parameters
Ability to learn quickly with a sense of ownership
Candidate should be ready to work in rotational shifts, mostly night shifts (including weekends)