Client Service Administrator

Job description

You MUST HAVE 1+ YEARS experience working in Australia BPO or other Australian industries.

Fluent communication skills in Aussie English is a must.

We are seeking a skilled, reliable, and efficient Assistant to support our Buyer Agency business who can assist with administrative duties and provide excellent customer service. The ideal candidate should be detail-oriented, organized, and communicate well. The tasks may include outbound calling, data entry, scheduling appointments, managing email correspondence, conducting market research, and assisting with client inquiries. The assistant should have contact center experience in real estate or a similar field for Australian-based clients and proficiency in Microsoft Office Suite and CRM software is preferred.

Role Expectations & Experience

This role involves a dynamic mix of tasks and responsibilities, offering an excellent opportunity for growth and development. Candidates should have a high-level understanding of the following, with training provided as needed:

- Report Creation:

Designing and generating reports using Canva.

- Property Due Diligence:

Conducting thorough research on properties utilizing various online tools.

- Property Sourcing:

Engaging with agents via calls to source potential properties.

- CRM Management:

Managing and updating data in ZOHO CRM.

- Video Editing:

Basic video editing using CapCut or similar platforms.

- Social Media Management:

Sharing posts across multiple groups/pages to enhance engagement.

- Email Campaigns:

Running email campaigns through ZOHO CRM (training will be provided).

Key Skills & Attributes:

- Attention to Detail: Ensuring accuracy and quality in all tasks.

- Willingness to Learn: Openness to acquiring new skills and adapting to changes.

- Career-Oriented: Seeking a long-term career in this domain.

- Client Management Experience: Previous experience in client-facing roles is advantageous.

- Quick Learner: Ability to grasp new concepts and tools swiftly.