Business Administration Assistant and PA To Director

Purpose:

Our client, based in Australia, drives innovations, dynamism, and most importantly being different from the crowd when it comes to decorative surfaces and laminate sheets. Established in 2013, they have set benchmarks and established the outpost of excellence. Our Colour, Texture, Quality, Durability, Outreach, Credibility, and Customer Satisfaction all of these have contributed towards making our client a recognized and respected brand in Australia.

This role is responsible for leading the growth and generation of repetitive orders form the existing customers, email and phone enquiries. This role is responsible for a premium customer service targets and huge support to Director for the day-to-day admin work.

An ideal candidate would have an experience working in Australian industry.

Key success measures of the role

• Customer Experience measured by Net Promoter Scores from new clients and new calls
• Service Delivery times measured by cycle times for case closure, workflow completion
• Support to Director for day to day company operations with Administration tasks.

Responsibilities

• Pick up incoming office calls and divert as required
• Regular reporting on sales and reporting on variances
• Plan, manage and maintain data integrity in the CRM
• Contribute to business planning and sales forecasting as per director’s planning
• Development of sales activity analytics to support decision-making
• Invoicing, prepare quote and run report using an online accounting system
• Maintain the stock list and purchasing/ ordering register
• Place orders as per the directions
• Support the BDM if required on time-to-time basis
• Chase existing quotes and outstanding invoices if they are overdue
• Assistance to Director on adhoc reporting tasks of Xero accounting software
• Understand client’s needs and recommend the best and suitable solutions to them
• Maintain & grow established accounts & relationships with existing customers
• Serve as the subject matter expert for the business, including key accounts, projects and opportunities across key segments, for internal and external audiences.
• Use of CRM system (hubspot) to record the client interactions.
• Developing compelling and professional existing client proposals
• Prepare presentations for Director and BDM for architects, fitout companies and Builders
• Help the BDM to meet and exceed sales budgets and revenue targets
• Identify and acting upon new product/market opportunities in Australia as per the direction from Director
• Prepare the new database if required for new products
• Send emails to chase up order, payments and quote requests.
• Achieve individual revenue targets, adjusting programs and plans based on changing market conditions
• Help the company to identify the new systems and processes that requires to be sourced
• Be part of the new CRM Implementation plan