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3.1

based on 656 Reviews

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5 Mswipe Technologies Jobs

Executive - Customer Service (0-2 yrs)

0-2 years

Mumbai, Navi Mumbai

Executive - Customer Service (0-2 yrs)

Mswipe Technologies

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

- Resolve customer tickets over m-desk/ERP, calls and social media.

- Quick turnaround time to answer customer queries and update tickets

- Identify and assess customers' needs to achieve customer satisfaction

- Follow communication procedures and guidelines

- Go the extra mile to engage customers and keep them happy

- Collect feedback and collaborate with departments to bring in impactful solutions

- Maintains customer records by tracking and updating information.

- Research, identify, and resolve customer complaints using relevant software

- Document all call information according to standard operating procedures

- Recognize, document, and alert the management team of trends in customer calls

Salary Bracket : (15 - 19k)

shift timing : 10 to 7

week off : sunday fix


Functional Areas: Other

Read full job description

Prepare for Customer Service Executive roles with real interview advice

Top Mswipe Technologies Customer Service Executive Interview Questions

Q1. What's mortor nd what is concrete nd wht is the setting time of concrete Mix of cement sand and aggregate nd water
View answers (19)
Q2. How you speak with your customers
View answers (18)
Q3. When can you say the grapes is a tree ?
View answers (2)
View all 12 questions

What people at Mswipe Technologies are saying

4.5
 Rating based on 10 Customer Service Executive reviews

Likes

Very good way of working

Dislikes

Selari timings are not good

Read 10 reviews

Customer Service Executive salary at Mswipe Technologies

reported by 26 employees
₹1.4 L/yr - ₹3.5 L/yr
19% less than the average Customer Service Executive Salary in India
View more details

What Mswipe Technologies employees are saying about work life

based on 657 employees
52%
76%
58%
97%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Mswipe Technologies Benefits

Job Training
Health Insurance
Work From Home
Soft Skill Training
Free Transport
Team Outings +6 more
View more benefits

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Mswipe Technologies Mumbai Office Location

View all
Mumbai Office
Headquarter
2602, 26th Floor, Marathon Futurex, Mafatlal Mills Compound, NM Joshi Marg Mumbai
400013

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