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2230 Amazon Jobs

Manager II, ML Data Operations , (GO-AI)

4-5 years

Mumbai

1 vacancy

Manager II, ML Data Operations , (GO-AI)

Amazon

posted 4d ago

Job Description

Manager-II, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have experience in managing people managers / front line managers and Subject matter experts. He/She should be able to communicate clearly in the written and oral form. Candidates should be able to come up with process improvements and drive business KRAs.

Key job responsibilities
- Handle the in-house Operations delivery (BnM, VC). You will lead a team of up to 100- 120 associates supported by Team managers (5-6 FLMs) to improve accuracy and maintain service levels, this will also include meeting other SLAs, KPIs, internal Shrinkage and retention targets
- This is a mid-level management position that is fully accountable for the results of the reporting teams at the GOAI center.
- Responsible for conducting regular reviews with the team
- Drive overall performance for the team
- Identify improvement opportunities and driving process improvement projects
- Establishing governance structure for day-to-day operations
- Enhance adherence to compliance guidelines as required and dedicated by the Program
- Regular touch base meetings with internal stakeholders and different departments
- Should be open to travel (domestic & overseas) as and when required
- Responsible for performance management as well as annual appraisals for the team
- Be a key leader at the forefront for key projects for the program



About the team
Global Operations-Artificial Intelligence (GO-AI) is a part of Amazon Robotics (AR), an org, in Fulfillment Technologies & Robotics (FTR). GO-AI enables Computer Vision (CV) and ML based automation by delivering high quality data to improve AI and Machine Learning (ML) product lifecycle through near real-time human-in-the-loop (NRT HITL) and offline annotations. Bachelor s degree or equivalent
8+ years of overall experience and 4-5 years of managerial exposure in Operations (directly & via vendor management preferably) in Non-voice, Customer Service Environment.
Track record of successfully running large teams (100+) from the ground up
Should have extensive experience in handling large teams in Operations, Quality or Training domains in BPO/ Captive Operations
Should have extensive experience in handling large teams in Operations, Quality or Training domains in BPO/ Captive Operations
Strong oral and written communication skills.


Employment Type: Full Time, Permanent

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What people at Amazon are saying

3.8
 Rating based on 7 Manager II reviews

Likes

Amazon has a very good work culture but it also depends on your team and the reporting manager.

  • Salary - Excellent
  • +4 more
Dislikes

The work life balance for leaders is a nightmare , there is no track of long hours worked and tight deadlines will leave you with no option.

  • Job security - Bad
  • +1 more
Read 7 Manager II reviews

Manager II salary at Amazon

reported by 87 employees with 6-18 years exp.
₹15 L/yr - ₹40 L/yr
27% more than the average Manager II Salary in India
View more details

What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
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