Senior Associate, Capability Team

As the earths most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time Senior Associate to join our Global Business Services within Customer Experience & Business Trends in Bangalore, India.

Key job responsibilities
Performing a wide range of data collection, categorization, validation, survey creation, and data processing
related tasks.
Using high level of judgement to determine/identify differentiated experiences and/or trends.
Partner with internal stakeholders on execution, escalate operational issues, draft SOPs.
Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities
Contribute and lead process improvement initiatives that impact overall efficiency/ quality


About the team
Customer Experience and Business Trends is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e. g. , consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
- Bachelors degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel