Program manager I, INSLP

INSLP (Security & Loss Prevention) is hiring a Program manager to support growth of SWA (Ship with Amazon) business and build-up the loss prevention charter. SWA is part of Externalization vision for Amazon and is currently at a high growth stage
The primary objective of the Program manager is to build mechanisms and strategize investigation efforts which will ultimately control losses and reimbursements. The role is cross-functional and requires deep collaboration and influencing ability with stakeholders from business and corporate functions. Program manager day-to-day activities involve planning, organizing, coordinating, implementing and executing process and procedures laid down by the business and the SLP function.
As a part of the SLP SWA program, Program manager is required to deep dive into various loss trends and coordinate with regional teams to prioritize investigations. SLP has outlined frameworks for investigation with SWA business team, and the program manager is expected to work towards mitigating shipper reimbursements by maintaining and improving current mechanisms. As the SLP SWA team grows, Program Manager would act a central POC between regional SLP, CMRS and the claims/NL team. The program manager will also be required to work on business loss escalations, strategize with investigators and close loop MO s/defects.
Base location is out of Bangalore, and the program manager should be open to travel basis loss trends on case-to-case basis


Key job responsibilities
Compliance and documentation
Keeping the plans and SOPs updated
Periodical check of documentation and formulate documents for approval of new mechanisms
Adhering to SLAs, metrics defined for the SLP SWA program
Process Improvement and Loss Prevention
Process review, gap analysis and implementation of necessary improvements
Weekly, monthly and quarterly review documents
Loss prevention reporting
Working on feedbacks received from internal and external stakeholders
Programmatic inputs to business team on reimbursement control
Recommending loss prevention initiatives based on on-ground intel
Loss Prevention Analysis and Investigation
Work closely with the SLP, SWA, LM and MM teams on investigations and drive corrective/preventive measures on MOs /defects
Loss trend analysis, identifying defects / abusive entities and working towards loss reduction mechanisms
Liasoning with regional SLP teams to optimize investigation coverage, substantiation and goodness impact
Sharing RCAs where necessary and ideating PTG initiatives on shipper reimbursements, process compliance and defect reduction
- Bachelors degree or equivalent
- A minimum of 4-8 years in Security and Loss prevention role, law enforcement or security-related profession
- Extensive and up to date knowledge of Shrink Management and Data Analysis
- Experience in managing or coordinating loss investigations of complex nature