Application Engineer III

Join the team shaping the future of digital reading at Amazon! Were seeking Support Engineers to help drive excellence in our Amazon Kindle software services.
The Kindle Engineering Support team delivers critical tier 3/4 technical support and engineering services that keep millions of customers reading experiences seamless. As a key member of our team, youll work across the Kindle digital environment, ensuring reliable service delivery while driving continuous improvement.
What Youll Do:
Lead complex technical troubleshooting across multiple Kindle products and services
Develop and maintain automation tools using Python, Java, Perl, shell scripting, and full-stack web technologies
Manage deployment processes in staging and production environments
Own end-to-end resolution of critical support incidents
Build and maintain monitoring solutions and status reporting systems
Take ownership of key digital products/components within or overlapping with Kindle
Coordinate cross-team technical responses while maintaining service level agreements
Create and maintain technical documentation and knowledge bases
Drive operational improvements through tool development and process optimization
What Were Looking For:
Strong problem-solving abilities with a focus on customer impact
Experience in support, development and systems engineering
Ability to thrive in a fast-paced environment and handle multiple priorities
Excellence in cross-team collaboration and technical communication
Track record of improving operational efficiency through automation
Passion for building reliable, scalable solutions
This role offers the opportunity to make a significant impact on Amazons digital reading experience while working with cutting-edge technologies and world-class engineering teams. - 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages