SPIV Program Manager II - BCM, RCO WFM

The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace
Are you passionate about building resilient businesses and driving innovative solutions? We're seeking a dynamic Program Manager to lead our Business Continuity Management initiatives in R&C

About the Role: As the Program Manager for Business Continuity Management, you'll be at the forefront of ensuring our organization's resilience in the face of disruptions. You'll collaborate with stakeholders across all levels to develop, implement, and maintain robust business continuity plans.


Key job responsibilities
Spearhead RCO's Business Continuity strategy, focusing on effective response and recovery capabilities aligned with key metrics (RTO, RPO)
Develop and implement comprehensive business continuity plans across RCO work types, functions, sites, and entities
Collaborate with WFM, GPSS, Operations, and Leadership to design and implement business recovery strategies whilst eliminating SPOFs
Conduct thorough Business Impact Analyses (BIAs) and formulate exit strategies
Orchestrate regular tabletop training and exercises to prepare RCO for disruptions of varying severity
Leverage insights from drills, exercises, and real events to continuously improve our continuity programs
Manage and update all RCO business continuity documentation, ensuring stakeholder alignment
Maintain clear communication on plan changes and dependencies with partners
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Proven track record in defining program requirements and using data-driven improvements
- Exceptional communication skills with ability to coordinate across diverse stakeholders
- Demonstrated creative problem-solving skills and process improvement experience
- Good time management, multitasking abilities, and meticulous attention to detail
- Proficiency in MS Office Suite, including Word, PowerPoint, Excel, SharePoint, and Visio