Operations Specialist

Support Operations Specialist - (Freshers to 3 years of experience)

Responsibilities include:
• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
• Achieving weekly productivity and quality targets.

About the team
Mission - To mitigate business risk while driving an excellent customer experience

Basic qualifications

Basic qualifications • Bachelors Degree • Experience with Microsoft Office, including Outlook, Word, and Excel • Exceptional analytical, logical and data gathering skills • Excellent communication and comprehension skills • Excellent problem solving skills