Business Analyst, RBS : Cost To Serve

Are you passionate about solving business challenges at a global scale? Amazon Employee Services is looking for an experienced Business Analyst to join our team and help unlock insights which take our business to the next level. The candidate will be excited about understanding and implementing new and repeatable processes to improve our employee global work authorization experiences. They will do this by partnering with key stakeholders to be curious and comfortable digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program. They will be comfortable delivering/presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision-making process. This role requires an individual with excellent analytical abilities as well as an outstanding business acumen. The candidate knows and values our customers (internal and external) and will work back from the customer to create structured processes for global expansions of work authorization, and help integrate new countries/new acquisitions into the existing program. They are experts in partnering and earning trust with operations/business leaders to drive these key business decisions.
Responsibilities:


- Own the development and maintenance of new and existing artifacts focused on analysis of requirements, metrics, and reporting dashboards.

- Partner with operations/business teams to consult, develop and implement KPI s, automated reporting/process solutions, and process improvements to meet business needs.

- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.

- Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.

- Participate in strategic and tactical planning discussions.

- Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.

- Excellent writing skills, to create artifacts easily digestible by business and tech partners.


Key job responsibilities
Creation, maintenance of Dashboards
Build Infrastructure to grow into a Tier 1 product
Own all partnerships with stakeholders to setup, onboard and maintain required tables, data lakes, data structures for APIE
Developing, maintaining queries for APIE features and owning ad-hoc query needs/dive deeps for escalations/issues identified
Automation and upkeep of WBR, MBR and QBR data inputs
Supporting the PM and the RAs for all large scale data requirements and providing them in an actionable format to run pilots, launch features and enable effective decision making
Learn and understand a broad range of Amazon s data resources and know how, when and which data sources to use.
Own the data preparation to run financial / CX estimates for pilots/experiments
Act as the custodian of data for APIE and maintain sanity of data across all APIE stakeholders
Present insights from time to time to that will help shape effective feature expansion strategies WW


About the team
Cost to Serve (CTS) aims to identify and eliminate waste, negative experiences, and non-value activities across the end-to-end remit of supply chain and dependent workstreams that slow down resolution for our stakeholders. The primary objective is to reduce Cost To Serve for Amazon and enable Free Cash Flow by optimizing the Cost per shipped unit economics across the supply chain systems. Our program will support in establishing the end-to-end supply chain checkpoints on how the inventory moves inside Amazon to identify gaps, broken processes/policies to eliminate root causes of systemic difficulties rather than merely addressing symptoms, on behalf of our customers. This team will partner with internal/external stakeholders to establish the FCF/Cost to serve charter based on opportunity size and own specific unique initiatives that are beyond the existing team s program scope. - 3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc. ) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with Excel