Sr. Associate, Catalog, Home Improvement

Key Responsibilities
Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
Guide & help sellers/ vendors for completing onboarding formalities & train them on internal tools.
Handle various types of cases related to inbounding, product issues and customer complaints
Provide required inputs to seller to manage customer feedbacks
Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
Document processes & regularly update existing Sops
Review & suggest SOP changes required if any to the team basis input from Category managers
Handle various sets of daily, weekly and monthly business reports
Onboard new processes if required as per the business needs

Key job responsibilities
Manage Catalog for Home Improvement Categories
Work on IDQ improvement projects
- Bachelors degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel