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2235 Amazon Jobs

Quality Associate, LMAQ

0-6 years

₹ 2.4 - 4.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Quality Associate, LMAQ

Amazon

posted 25d ago

Job Description

The Last Mile Analytics & Quality Team is seeking a Quality Associate who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers experience.
This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business.
Roles and Responsibilities: This includes, but is not limited to:
Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
Investigate images/videos and provide recommended actions in accordance with SOPs.
Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.
Identify patterns emerging from audits and contribute to process/program improvements.
Provide timely responses to stakeholders on related tasks as per SOP and SLA.
Systematically escalate problems to relevant owners/teams according to pre-determined processes.
Maintain records of day-to-day work by updating trackers or workflow tools.
Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
Understand performance metrics and leverage them to drive business goals.
Work in a collaborative environment and contribute to the growth of the respective team/program.
Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
Be flexible to work on multiple programs as per business requirements.

**Shifts: Rotational (This is a 24x7 shift environment, and shifts are rotational based on business requirements).
**Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).

* Work from Office Role
- Bachelors degree
- Experience with Microsoft Office products and applications


Employment Type: Full Time, Permanent

Read full job description

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What people at Amazon are saying

3.9
 Rating based on 56 Quality Associate reviews

Likes

Hybrid policy but now they have changed

Dislikes

You all know that amazon is a big mnc thats all the operations work i had worked in two departments, its like hell you dont get rest its like u have 2 work for entire 8hrs in screen, 2nd regarding promotion they dont give promotion i even saw people working for more than 3 to 4yrs in same level, they wont give promotion and the promo..Read More

  • Salary - Bad
  • +6 more
Read 56 Quality Associate reviews

Quality Associate salary at Amazon

reported by 494 employees
₹2 L/yr - ₹5 L/yr
16% less than the average Quality Associate Salary in India
View more details

What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
View more benefits

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Amazon Hyderabad / Secunderabad Office Locations

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Amazon Development Center India Pvt. Ltd., 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Hyderabad Hyderabad
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