Program Manager, Selling Partner Identity Verification

Selling Partner Support (SPS) is responsible protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world class support, and building loyalty with Amazon s Retail accounts (1P). We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazons mission of being Earths most customer-centric company.

The Selling Partner Risk (SPR) team focuses on building and maintaining selling partner trust, preventing multiple forms of seller and vendor abuse, and reinforcing customer trust in our store. SPR addresses risk from 1P accounts across three areas. The SPR team enforces 1P account and listing policies regardless of whether they are acting alone, or in collusion with others. The team also creates a trustworthy shopping experience to ensure that customer perceive Amazon as the safest and most effective store. Finally, SPR partners with all SPS teams to audit and ensure accuracy in our enforcement actions.

About the role
We re looking for leaders who are passionate about providing exceptional products, thinking globally, and innovating on behalf of Amazon and its Customers.
- Identifying, driving and tracking initiatives that improve the customer experience.
- Conducting analysis to isolate issues, developing solutions based on changing business priorities.
- Interacting with stakeholder teams to define and deliver solutions and establish standard processes.
- Working with machine learning and engineering teams to build the solution to mitigate to tackle ongoing issues.
- Build processes to improve the team s overall efficiency.
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements