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1559 Amazon Jobs

SPS Associate - T4, Seller

0-6 years

₹ 1 - 5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

SPS Associate - T4, Seller

Amazon

posted 9hr ago

Job Description

Designation: Selling Partner (SP) Support Associate, SPS (Level 3)
DESCRIPTION
The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.

Key Responsibilities:
1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP s needs, then provides appropriate solutions.
6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,
7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service
8. Actively seeks solutions through logical reasoning and data interpretation independently.
9. Fosters a positive and cooperative team environment.
10. Demonstrates Enthusiasm for learning and commitment to continuous improvement
Basic Qualification
1. College Graduate
2. Fluent in Englishlanguage1 (basis requirement) with written and verbal communication skills
3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
4. Typing skills of 30 words per minute with an accuracy of 93%

Preferred Qualifications
1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment
2. Business acumen in areas of e-commerce and retail is advantageous.









VCC Specific - Telangana
1. Requirement of high-speed internet:
o Requirement in VCC/ IH IND region - with minimum 25Mbps speed
2. Employees are required to work from a dedicated area within the home (the work space).
3. The work space must provide audible and visual isolation from other occupants such that the computer screen is not visible, conversations are not audible to other occupants of the home, and background noise is not audible to Selling Partner
4. Should have internet and power back up in case of connectivity/power outages.


a. Basic Qualification Requirement - High School Graduates with at least 3 years of BPO experience or College graduate with 1 year of BPO experience.
b. Following are the additional requirements added in job descriptions for role expectations in IND.
o Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
o Voice Account - Candidate should be willing interact with Seller over calls / email / chat depending on the business need.
o Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off)
o During the first four months (Training & Transition) no unplanned leaves are allowed.


Key job responsibilities
* Respond to Seller Queries via Phone, Chat and Email
* Handle queries from sellers across the world in their time zone
* Follow available guidelines while handling contacts to ensure seller experience

A day in the life
* Ensure Tools and resources are working before handling a contact
* Follow guidelines while responding to seller queries
* Highlight issues through available mechanisms - Speak, write, and read fluently in English

Employment Type: Full Time, Permanent

Read full job description

Amazon Interview Questions & Tips

Prepare for Amazon Associate roles with real interview advice

Top Amazon Associate Interview Questions

Q1. Difference between online and offline shopping.
Q2. Who many types in shopping ?
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What people at Amazon are saying

4.2
 Rating based on 665 Associate reviews

Likes

The team culture or environment Opportunities to learn and the flexibility in work

  • Salary - Good
  • +4 more
Dislikes

Amazon won't appreciate and helps to grow and they won't focus on performance sincerity and efforts an employee put towards there work

Read 665 Associate reviews

Associate salary at Amazon

reported by 2.8k employees
₹0.8 L/yr - ₹6.5 L/yr
54% less than the average Associate Salary in India
View more details

What Amazon employees are saying about work life

based on 24.6k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
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Amazon Hyderabad / Secunderabad Office Locations

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Hyderabad Office
Amazon Development Center India Pvt. Ltd., 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Hyderabad Hyderabad
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