Add office photos
All Filters
41 Amagi Media Labs Jobs
Head of Technical Onboarding - Streaming/OTT
3-11 years
₹ 9.5 - 40L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Head of Technical Onboarding - Streaming/OTT
Amagi Media Labs
posted 22d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are looking for a highly skilled and experienced Media-Tech professional to join our dynamic Onboarding team as the Head of Technical Onboarding. The ideal candidate will possess deep expertise in Amagi s products (CLOUDPORT, Tarang, Amagi Live, Video streaming and delivery technologies such as AWS Medialive, Mediaconnect, CDN, streaming, video delivery, and customer onboarding. )
We will need you to have a good foundation for establishing the technical and non-technical enablement needs for our customer onboarding teams. This key leadership role is pivotal in ensuring seamless integration and onboarding experiences for our clients, contributing to Amagis commitment to delivering cutting-edge solutions in the ever-evolving media landscape.
Key Responsibilities:
Technical Onboarding Leadership:
- Lead and manage the technical onboarding team, providing guidance, mentorship, and support to ensure a cohesive and efficient onboarding process.
- Manage escalations and risks to optimize customer satisfaction. Prevent escalations by practising quality through continuous improvement.
- Leading collaboration with internal stakeholders like engineering, product, sales and peer groups for customer success & operational integrity.
- Develop and implement strategic initiatives to enhance the technical onboarding workflow, focusing on improving efficiency and customer satisfaction.
Media Technology Expertise:
- Stay abreast of the latest trends and advancements in media technology, streaming, and video delivery to provide strategic insights and recommendations.
- Collaborate with internal teams to integrate emerging technologies into the onboarding process, ensuring Amagis solutions remain at the forefront of the industry.
Client Relationship Management:
- Serve as a technical liaison between clients and internal teams, understanding client requirements and effectively communicating technical solutions.
- Build and nurture strong relationships with clients during the onboarding process, ensuring a positive experience and successful implementation.
Onboarding Process Optimization:
- Evaluate and refine the technical onboarding process, identifying opportunities for improvement and implementing best practices.
- Collaborate with cross-functional teams to streamline workflows, reduce implementation timelines, and enhance overall customer satisfaction.
Training and Development:
- Design and deliver comprehensive training programs for clients, ensuring they have a thorough understanding of Amagis technology and its capabilities.
- Foster a culture of continuous learning within the technical onboarding team, keeping them updated on industry trends and best practices.
Quality Assurance:
- Implement and oversee quality assurance measures throughout the onboarding process to ensure the highest standards of service delivery.
- Establish key performance indicators (KPIs) to monitor and measure the success of onboarding initiatives.
Skills and Expertise Required:
- Our ideal candidate has 12+ years of experience in the IT sector, with at least 8 of them in a customer delivery role with a few years of people management experience. The candidate must be experienced in running Agile projects.
- Proven experience in a leadership role overseeing technical onboarding in the media technology or streaming industry.
- Deep understanding of media technology, streaming protocols, video delivery, and related technologies.
- Have excellent communication and customer handling skills under high-pressure situations. Manage customer loyalty, satisfaction and perception over complex situations and escalations.
- Be able to motivate, develop and enable a highly technical team towards world-class customer service.
- Strong project management skills and the ability to lead cross-functional teams.
Employment Type: Full Time, Permanent
Read full job descriptionAmagi Media Labs Interview Questions & Tips
Prepare for Amagi Media Labs Technical Lead roles with real interview advice
What people at Amagi Media Labs are saying
Technical Lead salary at Amagi Media Labs
reported by
8
employees
with 3-11
years exp.
₹9.5
L/yr - ₹34.6
L/yr
7%
more
than the average Technical Lead Salary in India
View more details
What Amagi Media Labs employees are saying about work life
based on 135 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Amagi Media Labs Benefits
View more benefits
Compare Amagi Media Labs with
Prime Focus
Compare
Zee Entertainment Enterprises
Compare
Sun TV Network
Compare
Tv18 Broadcast
Compare
Network 18
Compare
Eros International Media
Compare
Balaji Telefilms
Compare
Shemaroo Entertainment
Compare
Saregama India
Compare
PVR Inox
Compare
Yodlee
Compare
Bravura Solutions
Compare
Fingent
Compare
CloudMoyo
Compare
TEOCO Software
Compare
ValGenesis
Compare
Annet Technologies
Compare
Newt Global
Compare
Acuvate Software
Compare
Digital Nirvana Information Systems
Compare
Similar Jobs for you
Amagi - Lead - Project Management Office - Global Operations (3-6 yrs)
3-6 Yrs
Share an Interview