Cloud Systems Administrator

Australian shift (shift starting from 5am)

Main Responsibilities/Duties

• Incident and Change Management: Participate in incident and change management processes, including logging incidents, tracking their resolution, and communicating changes to relevant stakeholders.
• User Support and Troubleshooting: Provide comprehensive support to internal operations and technical stakeholders, ensuring seamless workflow, excellent user experience and fast remediation.
• Access Control and Identity Management: Manage user identities, permissions, and access controls within cloud environments.
• Infrastructure Enhancement: Improve and maintain the local network and office infrastructure to support our dynamic environment.
• System Maintenance and Updates: Regularly perform system maintenance tasks, including applying patches, updates, and upgrades to cloud-based software and infrastructure.
• Employee Lifecycle Management: Manage the onboarding and offboarding processes, ensuring a smooth transition for employees.
• Collaborative Projects: Work closely with experts in Data, DevSecOps, and Security to achieve project goals and drive innovation.
• Infrastructure Provisioning: Plan, execute and support Shifts infrastructure needs during day-to-day operations, company strategy weeks and large on-site meetings.
• Security and Compliance: Ensure that the cloud infrastructure adheres to security best practices and compliance requirements

Experience:

• Providing help desk/support to a range of technical and non-technical users.
• Managing technical operational infrastructure (office, printers, networking, patching & cabling or servers and workstations, WiFi, Audio and Visual equipment)
• Proficiency in managing a range of mobile devices utilizing Microsoft Intune (Windows, MacOS, Android, iOS).
• Experience with Azure Entra required.
• Familiarity with Azure and its functionalities is a plus.
• Strong technical troubleshooting abilities, particularly with cloud SaaS products and end-user devices.
• Excellent interpersonal skills for effective communication with all stakeholders.
• Ability to work independently and lead technical projects to completion.