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Altera Digital Health

Compare

3.5

based on 173 Reviews

6 Altera Digital Health Jobs

Technical Support Consultant

Altera Digital Health

3.5

based on 173 Reviews

3-5 years

₹ 6 - 10L/yr (AmbitionBox estimate)

Pune

1 vacancy

Technical Support Consultant

Altera Digital Health

posted 27d ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Communication Skills IIS Administration Windows Server Administration Written Communication Technical Troubleshooting

Job Description

The primary responsibilities include, and not limited to. Provide software application support to hospital IT staff via remote administration technologies.
Interact with International customers to help troubleshoot and resolve highly complex software problems.
Track and document inbound requests and ensure proper case documentation following standard operating procedures and meeting SLAs.
Educate clients on application functionality.
Explain software errors, and convey feedback to product development staff.
Position will require participation in after-hours and on-call support on weekends.
Ability to work independently in a challenging environment.
Location Pune. A successful candidate would possess the following qualities. Strong desire and determination to resolve complex issues. You want to know, in detail, why an application is doing what it is doing.
Solid analytical, research, and trouble-shooting skills. Your solutions are evidence based, not guesswork.
Excellent communication skills. You must be able to clearly communicate to our English-speaking customer base. Strong verbal and written communication (in English) and interpersonal skills.
Exposure to interaction with international clients.
Understanding and recognizing the impact of the issues in relation to patient safety. If our software isn't working, patients are impacted.
Organized and attention to detail. The smallest character out of place can bring down a system.
Self-driven, and a fast-learner for a fast paced environment. Our software suites are massive, the databases expansive, and when you start, you will know little and need to learn quickly.
3-5 years of experience with a demonstrated competence in functional or technical troubleshooting. You must be curious and driven to solve problems.
Bachelor's Degree in Computer Science/IT, or health care related field, or equivalent experience.
Hands on SQL skills, should be able to write and read basic SQL Objects queries, stored procedure, trigger etc Basic understanding of Windows Server concepts, Internet Information Services (IIS).
Good to Have. Exposure to HealthCare related applications (preferably Sunrise), HIT terminology, patient care environments.
Working Arrangements. Flexible policy allowing employees to work from home and/or offices.
Able and willing to work in 24*7 shifts, after-hours, on-call and/or holidays.
Travel requirements. May be required to travel to customer sites or conferences.