Salesforce Services Technical Analyst

OVERALL PURPOSE OF THE ROLE

Alstom Services offers a wide range of business solutions for Rolling Stocks (train, metro, tramway), Signalling and Infrastructure products: maintenance, modernization, technical support and spare parts services. The Services Business Solutions department, part of Digital Transformation organization, is responsible to define the architecture, to design, to build and to operate the IT solutions supporting the Alstom Services business processes.

Alstom provides several solutions to support Services business activities based on Salesforce products. The role of the Technical Analyst of Salesforce Services Solutions is to contribute to the design, to control the development and technical architecture of these applications making sure the solutions follow the defined core model, and support the rollout on the Alstom Services projects worldwide. As a Technical Analyst you will work closely with the Salesforce functional expert and Technical expert and interact with other IS&T departments such as ERP, Engineering and Digital to ensure the end-to-end consistency of the IS&T landscape for the Customer Services Domain.

RESPONSIBILITIES

As a Salesforce Services Technical Analyst, you are in charge of:

• Managing and Implementing the technical design of Salesforce Service solutions in accordance with Business strategy and working closely with the Technical & Functional Expert
• Ensuring that Salesforce Services Solutions' Technical Core Model (IT Solution's Requirements) is well documented based on Business Processes & Rules, evolves consistently and is not jeopardized by localization
• Present analysis and detailed solution documentation to both technical and non-technical audiences
• Lead develop, package & release management activities and support development team (includes reviewing deliverables, effort estimations for multiple design options)
• Contributing to the deliveryof Salesforce Services Core Model evolution in accordance with business strategy
• Supporting applications Roll-out, ensuring that Core Model is applied
• Interacting with Operations teams by monitoring their activities & providing technical expertise when needed

To be able to execute all the responsibilities' above, you will be working with internal and external IS&T partners. In addition, you will be constantly liaising between partners and business to contribute to the project successes. Your technical expertise will be needed to deliver the different projects with high quality and on time and to efficiently support our critical applications.

BEHAVIORAL COMPETENCIES

You are action-oriented person with strong analytical and problem-solving skills. You are a self-starter and result oriented person. Excellent written, verbal and interpersonal skills are a must because you will need to work autonomously in a worldwide & multicultural environment. You should be agile to handle multiple tasks efficiently, keeping the big picture, and effectively delivering outcomes in a fast-paced environment.

TECHNICAL COMPETENCIES & EXPERIENCE

• Language skills: English expertise is a must both spoken and written
• Graduated with an engineering degree, preferably in information technology
• 4 years of experience on Salesforce, including Salesforce Lightning, Service Cloud, Experience cloud, Commerce Cloud
• 2+ years of experience and proficiency with Salesforce developer toolkit, including Apex, Test classes, Triggers, Visualforce, Javascript, SOQL/SOSL and Release Migration Tool
• 1+ years of experience with Salesforce architecture, design and integration technologies (including Platform Events, Connected Apps, Mobile SDK, SSO, OAuth, SOAP, REST and SOA design principles)
• Knowledge of Data management, ETL concepts, Enterprise software development, Object based and Relational Database technologies is an added advantage
• Must completed Salesforce Certifications (Administrator, Platform Builder 1, Platform Developer 2)
• Certification in Salesforce Service Cloud Consultant is an added advantage

A strong knowledge on IT technologies supporting Customer Services and experience implementing them is preferred.