Expert - Network Operations

JOB PURPOSE :

Reporting to the Network Operations manager the Technical Specialist- Networks will be in charge of handling end to end technical aspects of LAN and WAN for Alstom IT. The Technical expert will be the sole responsible person to handle and end to end network design issues and to come up with any enhancement at the right time to provide excellent service to Business. The Ideal candidate will be responsible for resolving all critical technical issues within Alstom IT network.

Key Responsibilities & Accountabilities:

Responsible for effective coordination with supplier(s) for provisioning, operations and maintenance of LAN and WAN components.

Serves as a central person responsible for LAN/WAN Technology within the organisation.

Works closely on topics related to Software Define networks (SDWAN)

Leads the implementation and support of technological solutions

Works with other Alstom leaders to deliver services within their function

Will be a single point of contact to handle end to end escalations for LAN and WAN issues.

Should be responsible for doing the quality analysis of tickets and provide valauable data to improve business satisfaction.

Provide value add by giving technical guidance wherever required.

Monitor and perform capacity/feasibility studies and resolve network capacity/performance issues.

Assesses risks and identifies issues and solutions to timely and efficiently achieve program goals or project objectives while maintaining quality standards.

Maintain an awareness of business, technical, architecture, infrastructure, and end user support issues and act as sounding board to aid in the development of creative solutions

Provides clear oral and written communication of change activity and outage events to peers and senior leadership within the organization.

Develop and maintain measurable health and performance metrics; Assess performance to ensure that it meets the present and future needs of the business.

Responsible to liaison with Business and other key stakeholders to assess the business and identify key challenges, constraints, and risks and thereby define the project scope after extensive due diligence.

Prepare dashboards to communicate the progress regarding scope, schedules, and cost to all stakeholders.

Responsible for developing and maintaining knowledge management portal using MS Share Point.

Participate in operations meeting & track action items to ensure key deliverables is met.

Monitoring missed SLA and daily monitoring of critical issues and escalating to management, when it exceeds the threshold.

Manage escalations of critical technology issues impacting business and customer facing systems with appropriate root cause analysis documentation.

Participate with Operations Teams, in reviewing and challenging ongoing service and commercial performance from service partners through regular reviews and unlock additional value creation at an operational/tactical level.

MAIN CHALLENGES OF THE ROLE :

• The Role will entail support of AMERICA business hours ( Night shifts ) for an extended period of time which will be reviewed for changes based on work load later on.
• In this context the management of the end to end processes will rely on a multi-supplier ecosystem to coordinate.
• The Operations team will have a critical role during the transition period to ensure business continuity for around 30,000 employees
• The MSI Supplier will help to set up the Operations organization and processes, operate some activities and then transfer them to Alstom

PROFILE :

To be considered for this role, candidate need to demonstrate the following skills experience and attributes:

Bachelors/Masters degree in Engineering/Technology or related field

Minimum 8 years of relevant IT experience

Strong network alalysis and troubleshooting skills.

Should be a level2/Level3 Support personnel handling the highest level of escalations within the team.

Should be able to work independently on all critical technical aspects in LAN/WAN technology

Professional industry standard certifications like CCNA/NP/IP/IE etc.will be an added advantage

Understanding of Leased-lines,WAN,VPN, MPLS,QOS,Optimization and high Availability.

Experience in an operational role working directly with internal and external customers, trouble ticketing systems, and incident management

Must understand and have worked in an operational environment such as a NOC or IT for 2 - 4 years

Good Understanding of Disaster Recovery planning, Resiliance and High availability features.

Problem solving, analytical skills and decision making

Ability to communicate technical concepts in business terms Initiative in finding ways to get things done better

Independently resolves complex issues/problems, seeking advice as appropriate.

Demonstrates both strong analytic and big picture capabilities in problem solving approaches

Communication, leadership, interpersonal and teaming skills

Strong oral and written communication skills

Strong listening, feedback, negotiation and conflict resolution skills

Ability to build trust and work collaboratively

Effectively communicate at the business stakeholder, process and technical levels

High level of initiative, self-motivation, resourcefulness, collaboration and patience

Builds strong networks within and across functions / geography

Ability to influence others without direct authority

Able to provide leadership and instill a level of confidence in team members and key stakeholders

Displays consideration and respect for others

Facilitates effective team interaction

Acknowledges and appreciates each team member's contributions

Manages stakeholder expectations effectively

Work management, organization and planning

Able to translate large, complex issues/objectives into effective requirements

Focuses on the most critical issues that have the highest impact on the organization and business needs

Works effectively with ambiguity / fluctuating priorities and constraints

Able to manage multiple initiatives with short and long term priorities

Able and willing to be hands on and get involved in detail if necessary

Customer and Business focus

Strong orientation towards internal customers

Ability to successfully implement change through relationships built on a local, regional and global level

Values and Ethics

Self-motivated, self-guided and results-oriented

Ability to maintain a high level of confidentiality

Treats all others with respect; generates trust and performs role with highest level of integrity

Seeks to exceed expectations and acts on feedback

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

Job Type:Experienced