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Entitlement Analyst
AlphaSense
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are looking for a passionate, driven and accomplished Entitlement Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will actively support our global sales teams with Content Authorization requests and provide them superior customer experience. As an Entitlement Analyst, you will be responsible to collaborate with sales teams, broker partners, and customers to resolve their concerns in a professional manner.
Who you are:
- A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls.
- Demonstrate exceptional organizational skills and attention to detail.
- Provide comprehensive information/updates to the sales teams.
- Resolve customer complaints and queries.
- Provide new employees with training sessions to enhance their skills.
- Offer exceptional customer service and satisfaction.
- Follow up with customers for any further information.
- Maintain a healthy relationship with the sales teams.
- Have an ability to execute, act tactically and write effectively.
- Have a desire to learn and absorb information to make connections and drive productivity.
- Possess strong analytical, critical thinking, and problem-solving abilities.
- A team player and enjoy building strong cross-group working relationships.
- Proficient in Microsoft Office Suites (especially in Excel)
- Salesforce or any CRM tools experience is a plus.
What You ll Do:
- Process the Content Authorization requests submitted by sales teams by following SOPs.
- Collaborate with the sales teams and broker partners to gather the required information.
- Resolve customers queries and concerns.
- Track the progress of the submitted Content Authorization requests.
- Track communication in our CRM for transparency and auditability of casework
- Focus on improving customer satisfaction by delivering timely, accurate, and quality services.
- Suggest process and system enhancements to increase efficiency.
- Assist with special projects as assigned.
Employment Type: Full Time, Permanent
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Company Website
49%
25%
13%
13% candidates got the interview through other sources.
Moderate
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What people at AlphaSense are saying
Rating based on 2 Analyst
reviews
Anonymous · Software Development
in Mumbai
Likes
Culture and growth
Dislikes
Nothing as such
Read 2 reviewsAnalyst salary at AlphaSense
reported by
6
employees
₹4
L/yr - ₹11
L/yr
6%
less
than the average Analyst Salary in India
View more details
What AlphaSense employees are saying about work life
based on 34 employees
Flexible timing
Monday to Friday
No travel
Day Shift
AlphaSense Benefits
Work From Home 
Education Assistance 
Soft Skill Training 
Health Insurance 
Free Transport 
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