Car Rental -Operations Executive

This is a full-time on-site role located in Gurgaon for a Reservation/Operations Executive - Car Rental at Ally Car Rental. The role involves handling day-to-day operations related to car rentals, managing reservations, coordinating with clients, ensuring customer satisfaction, and optimizing fleet utilization.Responsibilities and Skills:

Reservations Management:
Handling incoming reservation requests (phone, online, in-person).
Accurately entering and managing reservation details.
Providing quotes and information to potential customers.
Managing booking changes and cancellations.
Day-to-Day Operations:
Coordinating vehicle dispatch and returns.
Ensuring vehicles are clean and maintained.
Managing vehicle availability and allocation.
Handling paperwork and documentation related to rentals.
Client Coordination:
Communicating with clients to confirm bookings and provide updates.
Addressing client inquiries and resolving issues.
Providing excellent customer service.
Customer Satisfaction:
Ensuring a smooth and positive rental experience for customers.
Handling customer complaints and feedback effectively.
Building and maintaining customer relationships.