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Analyst - Workforce Management
Allstate
posted 14d ago
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Flexible timing
Key skills for the job
Job Description
The Customer Care Analyst III answers incoming calls as the initial contact point for Allstate Dealer Services for Dealerships, Lenders and Consumers. The role provides the first level of support/information and escalates calls to other departments when more specific assistance is required.Assist dealers with updates or changes to Allstate Dealer Services product contracts Provide information on payments to dealers, lenders and consumers using multiple admin systems Perform any other task assigned by management Provide Cancellation quotes for Allstate Dealer Services products to dealers, lenders and consumers using Access-based, Web-based and Mainframe admin systems May be responsible for working on multiple projects at once Delivers timely, accurate customer service ensuring the highest level of satisfactionEducation Bachelors DegreeExperience 1-5 years experience (Preferred)Supervisory Responsibilities This job does not have supervisory duties.Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered.Primary SkillsCustomer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Key Responsibilities
Employment Type: Full Time, Permanent
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43%
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7%
5%
3%
3%
14% candidates got the interview through other sources.
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What Allstate employees are saying about work life
based on 1.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Allstate Benefits
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