Customer Service Executive

Roles and responsibilities-

• Receive requests for cargo reservations. Give information on transit times, special requirements etc to customers based on type of cargo to be shipped. Book reservations into the cargo system.
• Plan the flight for the foll day. Prepare Flight Booking List. Prepare priority list and email to Operations and Handling Agents, based on which they prioritize cargo for upliftment.
• Co-ordinate with agents to check customs clearance status of cargo to be uplifted for the following day.
• Check data capture in the system for completion. Check for incomplete data capture or work on email alerts from operations on incomplete data. Complete data by referring to AWB copies.
• Check flight departure manifests / status in the system to confirm uplift.
• Prepare Flight Revenue Report (FRR) based on AWB copies recd from agents. Attach the accounting copy to the manifest and forward to Accounts.
• Inform the customer if any cargo is offloaded and re-book into the system for subsequent flight.
• Follow up for discrepancies- damaged or missing cargo (based on customer calls or information from destination or hubs, or based on reconciliation of no of pieces uplifted vs booked)
• Based on agent request, get POD from destination
• Co-ordinate with other online stations to rectify any errors in the system.
• Co-ordinate with HO for confirmation with onward flight status checking. Track status till delivery.
• Co-ordinate with offline stations for cargo booking in case of lean days
• Prepare Agent wise and Destination wise revenue and yield report.
• Prepare monthly Sales Report in co-ordination with salesRole & responsibilities

Preferred candidate profile

Perks and benefits