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Allianz Partners
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Technical Architect
Allianz Partners
posted 2d ago
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Flexible timing
Key skills for the job
Job Description
- Support with Design, Consulting, Engineering and Architecture activities for the global Velocloud SDWAN solution in Allianz.
- Support with Build and upgrade activities for the SDWAN solution.
- Provide L3 / Engineering level Escalation Operational support for the SDWAN solution.
- Interact with Customers for understanding and supporting their requirements with SDWAN deployment.
- Owning and supporting SDWAN migrations of Customer locations from Legacy WAN solutions to the Centralised Global SDWAN solution.
- Incident / Change and Problem Management support for the Global SDWAN solution.
- Working closely with Vendors (e.g. VMWare Velocloud) for escalated issues until resolution.
- Collaborating with Architecture, Engineering and various internal and external delivery and support teams for ensuring Optimal support for the Allianz SDWAN solution.
- Proactively managing client engagement, technology lifecycle development, and planning and coordinating with various internal and external stakeholders
- Analysing, evaluating, and communicating network capacity and performance data with the objective of driving improvements to customer networks.
- Creating presentations and demonstrations related to technology, process, or client solutions as necessary.
- Support the Information Security Officer and the Audit Units for periodic Audits / PT on the SDWAN solution
- Documentation of infrastructure design, procedures and processes as part of Operational support activities.
- Mentoring and provide Technical guidance for the L1/L2 and L3 SDWAN Operations teams, as needed
Employment Type: Full Time, Permanent
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