Assistance Coordinator

• The role of agent would be more of analyst conducting case studies of different customers to enhance the productivity and optimal utilization of the resources available.
• To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards.
• To assist and co-ordinate with the clients and the dealer network for prompt customer service.
• To handle sales, inquiry calls from customer, validate sale leads & assign to dealers
• To handle chat, email enquiries from customers
• Documenting all the correspondence with the customer whether inbound or outbound, written documents etc, into an integrated system for enhanced reporting extraction for client and operations team.
• Work with team spirit to achieve a common goal i. e. customer satisfaction.
• Determined and focused to achieve all the targets set up by the operations team for the benefit of the customer and then the organization.
• Should willingly take up any project assigned by the call centre manager or management team.

64426 | Customer Services & Claims | Entry Level | Allianz Partners | Full-Time | Permanent Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer"

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