Assistance Coordinator

• Handling Lead Management/ Sales process as per targets defined.
• Maintaining call AHT as per process targets and requirements.
• Resolve product or service problems by clarifying the customer's complaint to ensure highest level of customer satisfaction.
• Ensuring that all calls, emails or chat handled by the associate meet the quality standard requirements.
• Following up on customer complaints/queries and ensuring they are resolved in the given timeframe.
• Meeting the basic login hour target and ensuring quality service is delivered to all customers

63144 | Customer Services & Claims | Entry Level | Allianz Partners | Full-Time | Permanent Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer"

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