Assistance Coordinator

Position summary

Efficiently and effectively review, resolve and respond to calls, inquires and faxes, generated to Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics. Required to attain performance objectives on a monthly basis.

Key Responsibilities

• Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients, providers, in order to provide information and resolve customer service issues.
• Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
• Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment.
• Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control.

Qualifications and Education Requirements

• A minimum of 6-12 months experience in a customer service-related function.
• Ability to pay close attention to detail and multi-task.
• Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.
• Demonstrated ability to use initiative and independent judgment in solving customer problems.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of course and target development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build work well programs to providing you with peace of mind and give the flexibility in planning and arranging for better work life balance.

63860 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent

Join us. Let's care for tomorrow.