Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Premium Employer

AlgoShack

Compare

3.9

based on 77 Reviews

34 AlgoShack Jobs

Customer Success Associate

Algoshack Technologies

3.9

based on 77 Reviews

0-1 years

Bangalore / Bengaluru

1 vacancy

Customer Success Associate

AlgoShack

posted 21hr ago

Job Role Insights

Fixed timing

Key skills for the job

Automation Testing Selenium Testing Customer Experience Management Monitoring and Evaluation JIRA Testing Tools

+ 1 more

Job Description

We are looking for an enthusiastic Customer Success Associate who is passionate about helping customers and has testing experience from college projects or internships. In this role, you will assist customers in effectively using our products, troubleshoot basic technical issues, and work closely with internal teams to improve customer experience. Your testing knowledge will be valuable in understanding product functionality and resolving customer queries efficiently.

Key Responsibilities:

Act as the first point of contact for customers, addressing their queries and concerns.
Assist in troubleshooting and resolving product-related issues by collaborating with the QA and development teams.
Replicate customer test scenarios and provide demo.
Guide customers through onboarding, training, and product adoption.
Gather customer feedback and provide insights to the product and support teams for improvements.
Help in User Acceptance Testing (UAT) and provide a customer perspective on product improvements.
Ensure a positive customer experience, leading to high engagement and retention.

Required Skills and Qualifications:

Fresher (0-1-year experience) with hands-on testing experience in college projects or internships.
Basic understanding of software testing concepts, test cases, and defect tracking.
Strong problem-solving skills with a customer-first mindset.
Excellent communication skills (verbal and written).
Ability to work collaboratively with cross-functional teams.
Basic familiarity with JIRA, Postman, Selenium, or other testing tools is a plus.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Success Associate roles with real interview advice