Business Process Management Expert

AkzoNobel strives to optimize its company performance, with key focus areas of Margin Management, OPEX, Working Capital and Integrated Supply chain. Enterprise Process Management supports AkzoNobel in improving company performance and can support in these areas.

Business Process Management (BPM) refers to the systematic approach an organization takes to design, implement, monitor, and continually improve its business processes. It involves managing and optimizing the various activities, workflows, and tasks that make up the operations of a company to enhance efficiency, effectiveness, and overall performance.

The BPM expert reports into the BPM lead. The primary purpose of the role is to design, build and implement Business Process Management capabilities to support the Global Process owners.

The BPM Expert is responsible for curating, designing, and managing the global process repository. The BPM Expert is expected to possess in-depth knowledge and experience in BPM methodologies, tools, and technologies, and be able to apply them to solve complex business problems. They liaise directly with Process Managers in the organization to define processes and document them in a central company repository.

Role & responsibilities

- Lead the development, implementation, and management of BPM solutions that align with the organization's strategic objectives and improve operational efficiency.

- Collaborate with cross-functional GPO teams to create the AkzoNobel process landscape that shows the end-to-end view of the business; includes commercial, ISC and supporting areas of the organization in accordance with the agreed mapping standards.

- Provide counsel and knowhow of industry best practices to the process managers for designing, documenting, and managing competent and complete processes that include inter process dependencies, standard roles, IT applications and other related attributes.

- Work with process towers to create their respective process design & mapping roadmap. Manage the progress and delivery of the roadmap.

- Support the GPO organization in the creation, implementation, and adoption of the process maturity/ process coach framework.

- Lead the communication and outreach efforts to engage & educate the organization on best practices from across the industry leading to outcome-based/ best in class process management practices.

- Create performance dashboards (Power BI) to monitor and report the progress and efficiency of the AkzoNobel process repository.

- Create and maintain BPM standard documentation, including Rule book, user manuals, and training materials. Perform Quality checks against standards to report anomalies in documentation practices.

- Collaborate with IT teams to develop and configure BPM software applications, ensuring that they meet business needs and integrate with existing systems.

- License management and governance including standard reporting.

- Stay up to date with the latest BPM methodologies, tools, and technologies, and provide recommendations on their adoption.

Provide training and support to end-users on standard process management practices.

Preferred candidate profile

- 8 -10 years of Business Process Management experience, such as mapping, modeling, and reviewing processes, including BPMN 2 proficiency.

- Experience with BPM software and tools and be familiar with the latest trends and developments in the BPM field. Knowledge of using tools such as Visio, Adonis, Aris, Signavio or similar BPMN tool.

- Strong analytical and problem-solving skills, able to identify opportunities for process improvement and execute strategies to achieve organizational goals.

- Good understanding of international corporate organizations, systems, and processes

- Experience in continuous improvement methodologies.

- Basic understanding of project and change management.